FAQ
Frequently Asked Questions
How can I order paintings that are in stock and available for immediate purchase?
You can find my finished, available paintings in the Gallery. If you would like to purchase a finished painting, you can place your order by email at terebesiartdesign@gmail.com or info@terebesiartdesign.com.
How does the purchasing process work?
Once the invoice has been paid, the artwork will be carefully packaged and then shipped to the delivery address provided by you.
Custom Paintings
In addition to the paintings available in the Gallery, you also have the opportunity to order a unique, custom-made painting that matches the style of your interior.
Send me your ideas by email, and I will help you develop a unique concept for a painting that complements the style and colour scheme of your home.
No two of my artworks are exactly alike. If a painting you particularly like has already been sold, you can also order a new painting inspired by the original.
How can I order a custom painting?
To order a custom painting, please contact me by email at terebesiartdesign@gmail.com or info@terebesiartdesign.com.
During the consultation process, we will discuss and select the size, colours and preferred technique so that the finished artwork fits perfectly into your interior.
How much do custom paintings cost?
Following our consultation, you will receive a personalised quotation for your painting within 1–2 days.
Requesting a quotation does not involve any obligation to purchase.
What should I do if I accept the quotation?
If you accept the quotation, you can finalise your order by paying the purchase price.
Once the painting has been completed, several photographs will be sent to you. Based on these photographs, you can either approve the artwork or discuss any further modifications with me to achieve the desired final result.
Once the final version has been approved by you, we will arrange the delivery.
Do I need to register to place an order?
No, registration is not required.
What information is required to make a purchase?
Please provide the following information:
- The name of the product you wish to purchase
- Your first and last name
- Your telephone number (so that the courier can contact you)
- Company registration number, if applicable
- Tax identification number, if applicable
- Your exact delivery address, including:
- postal code
- city
- road/street
- house number
- floor
- door number
Please provide all the necessary information to ensure that the courier can deliver the product to the correct recipient without difficulty.
Can I check my details again?
Yes. You will receive an order confirmation by email, which gives you the opportunity to check your personal details as well as the details of the product you have purchased.
What payment methods are available?
Payment is available by bank transfer (advance payment).
How will I receive the invoice for my order?
An electronic invoice is issued for every order and sent to you by email.
The invoice is issued based on the information provided when placing the order and will be sent to the email address you provided.
How much is the delivery fee?
Delivery within Hungary is free for purchases over HUF 30,000.
The delivery fee covers one delivery attempt. If delivery cannot be completed on the agreed date and time due to circumstances attributable to the customer, the cost of the subsequent delivery will be charged.
After the parcel has been dispatched, I will send you the tracking number so that you can track your shipment.
Please also provide your mobile telephone number so that the courier can contact you more easily.
How can I order to an address outside Hungary?
International delivery is available at the recipient's expense, according to the carrier's applicable rates.
What is the average delivery time for products available on the website?
For finished paintings, the average delivery time is 8–15 business days from confirmation of the order.
For custom-made paintings, the average production time is 3–4 weeks. As soon as the painting is completed, we will contact you to arrange delivery.
Will I be notified when the product has been handed over to the courier?
Yes. Once the product has been handed over to the courier service, we will send you an email confirming the dispatch and providing information about the expected delivery time.
What should I do if the package is damaged?
Please carefully inspect the package and the product before accepting the delivery.
If the product is damaged, please do not accept the delivery and return it with the courier. Please also make sure that an official damage report is prepared for the damaged package.
Unfortunately, we are unable to accept claims submitted after delivery if the damage was not reported upon receipt.
What should I do if I notice after delivery that the product is damaged, defective or incomplete?
Please inspect the product within 24 hours of delivery.
If the product is damaged, defective or incomplete, please notify us immediately and no later than 24 hours after receipt.
If no notification is received within 24 hours of delivery, we are unable to accept a related complaint.
Who can I contact if I have a problem?
Please contact us at info@terebesiartdesign.com, or use the contact details provided under the Contact section of the website.
What should I do if I no longer want the product?
For finished paintings, the 14-day right of withdrawal may be exercised within 14 days of receipt, provided that the product is returned in its original and undamaged condition.
The right of withdrawal does not apply to artworks made to individual customer specifications.
If you exercise your right of withdrawal, the purchase price can only be refunded by bank transfer to a Hungarian forint bank account, within 30 days of receiving the returned product in undamaged condition.
Do I have the right of withdrawal if the product was made specifically according to my requirements?
No. The right of withdrawal does not apply to custom-made paintings.
The right of withdrawal applies only to finished products available on the website.
Pursuant to Section 29 (1) (c) of Government Decree 14/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the customer does not have the right of withdrawal in the case of a non-prefabricated product that has been produced at the customer's express request or has been clearly customised to the consumer's personal requirements.
Do you have any further questions?
If you have any further questions, please feel free to contact me.